Frequently Asked Questions

 

What is your returns policy?

If you are dissatisfied with your product or change your mind for any reason, no problem! Just return it in its original packaging for a full refund within 14 days, no questions asked, to:

Kwashcaf­­é
Room 136364
PO Box 7169
Poole
Dorset BH51 9EL

What are your shipping options?

We ship direct to you via DPD or Royal Mail.  Please check our shipping T&C page for further information and costs.

How long does delivery take?

We aim to get your product to you within 48 hours, subject to the chosen delivery plan.  If you haven't got it by then, please contact us.

 

Do you ship to addresses outside the UK?

Sorry!  We only deliver to UK addresses.

 

What do I do if my order does not arrive?

If you have not received your order by the specified delivery date then please contact us.